Refund Policy

Thank you for choosing TrustShakib. We value your trust and are committed to providing exceptional service. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

We offer refunds on eligible items within [number of days] days of the original purchase date. To be eligible for a refund, your item must meet the following criteria:

  1. Unused Condition: The item must be unused, unworn, and in the same condition as you received it.
  2. Original Packaging: It must be in the original packaging.
  3. Proof of Purchase: You must provide valid proof of purchase, such as the order number or receipt.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Gift cards
  • Downloadable software products
  • Customized or personalized items
  • Perishable goods

Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Send an email to [email protected] within [number of days] days of receiving your order. Please include your order number and the reason for the return.
  2. Return Authorization: Once your request is approved, we will provide you with a Return Authorization Number (RMA) and further instructions on how to return the item.
  3. Return Shipment: Ship the item back to us using a trackable shipping service. You will be responsible for paying for your shipping costs for returning your item.
  4. Inspection and Processing: Upon receiving the returned item, we will inspect it and notify you of the status of your refund.
  5. Refund Issuance: If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company or bank. It may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].


We currently do not offer exchanges. If you need a different size, color, or item, please initiate a return for the unwanted item and place a new order for the desired item.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].